naveyo

Support

Answers to common questions, and how to reach us.

How does Naveyo know where I am?

With location turned on, it notes the country when you move a long way or arrive somewhere. You can also add trips, sea service and stamps, or set any day by hand in Days.

Does it work at sea, offline?

Yes. Positions wait on your phone until there's a connection, then become a country. Days between a sign-on and sign-off count as at sea.

A day is wrong. How do I fix it?

Open Days and tap the day. Anything Naveyo isn't sure about appears under Check.

Should I use Stamp In and Stamp Out?

Use them when you're stamped out of Schengen to join a ship, and stamped in when you leave it. Nothing goes in the passport since April 2026, but the days count the same way. They only appear when you're in a Schengen country.

Why does Naveyo ask if I was in UK waters at midnight?

A night at sea inside the territorial waters of the country you're taxed in (12 miles for the UK) is a day there. When you're aboard, the ship was last placed in that country and there's no position for the night, Naveyo asks the next morning. Answer under Days → Check.

How do I get my record on a new iPhone or iPad?

Sign in with the same Apple Account and keep iCloud turned on for Naveyo. Your record syncs on its own. Settings shows "This device only" if it isn't syncing.

Can I give my record to an accountant?

Yes. In Days, tap the report button to share a PDF summary, a spreadsheet, or both with your proof attached.

Can I send my sea days with a certificate application?

Yes. In Sea, tap the share button for a sea service record: your sea days by vessel and rank, with each testimonial numbered. The ZIP includes the testimonial files.

Can I send my documents to a crewing agent?

Yes. In Rotation, open Documents and tap the share button: a list with each document's number and dates, or a ZIP of it with every scan.

Is this tax or legal advice?

No. Naveyo follows the published rules as closely as it can, but your tax authority and border records are the official word. Check big decisions with an adviser.

How do I delete everything?

Settings → Start again removes your record from this device and from iCloud.

Still stuck, or found a rule that looks wrong? Tell us your nationality and which count, and we'll look into it.

Email support@naveyo.app